EL 
Visitors
Frequently Asked Questions for Visitor Parking
What are the operating hours of the Controlled Parking System?
The system operates:
Weekdays (Monday - Friday): 09:00 AM - 09:00 PM
Saturday: 09:00 AM - 04:00 PM.
Sundays and Public Holidays: Free
How can I purchase a parking ticket through the Novoville app?
Download the Novoville app from Google Play or the App Store .Then
* Select the parking category (on-street or off-street).
* Choose the exact parking location (automatically detected by your device’s GPS).
* Enter the parking space number.
* Select the parking duration.
* Enter your vehicle's license plate number.
* Activate the parking ticket.
To purchase a parking ticket, you must first top up your Novoville e-wallet by adding funds via credit/debit card or Google Pay/Apple Pay. These funds can then be used to activate a parking ticket. The e-wallet must be topped up before ticket activation.
After activation, you can extend your ticket by selecting “Extend Ticket” or cancel it by selecting “Cancel Ticket”.
You will receive a notification 10 minutes before your ticket expires, provided you have enabled notifications for the Novoville app on your mobile device.
Cancelled tickets are non-refundable, and the activation fee will not be returned to your e-wallet.
If you select a parking duration that exceeds the operating hours of the Controlled Parking System, the app will notify you and suggest an alternative duration within the permitted hours.
Can I check available parking spaces at my destination?
Yes, live parking availability can be viewed via the Novoville app’s interactive map!
Can I extend my parking time remotely?
Yes, the Novoville app notifies users 10 minutes before ticket expiration, allowing them to extend parking remotely (as long as the total parking time does not exceed 3 hours).
To receive notifications through the app, you must have granted your consent when prompted with the notification acceptance or rejection message during the initial installation.
In any case, you can enable or disable this consent at any time through your mobile device settings.
How can I add my credit/debit card details and top up my e-wallet?
Step 1: Adding a Payment Method to Your E-Wallet
Users can add a new credit or debit card to the app by following these steps:
* Tap the menu icon at the top right of the app's home screen to open the menu and select “Parking”.
* Tap “Wallet”, located in the parking menu bar at the bottom of the screen, to access the wallet screen (initial balance will be €0.00).
* Tap the "+" button to go to the "Top-Up" screen, where available top-up amounts are displayed. Select “Add/Change Payment Method” to add a new credit or debit card.
* The app will then prompt you to verify your personal details to ensure the highest level of security for electronic transactions. You will need to enter your personal information, confirm your phone number by entering the 4-digit verification code sent via SMS, and Tap “Submit” to proceed to the card entry screen.
* Finally, enter your card details into the secure payment system of Piraeus Bank and tap “Save” to complete the process.
Step 2: Topping Up Your Wallet
Once the card has been added through the "Add/Change Payment Method" option, users can top up their wallet by selecting one of the available amounts on the top-up screen.
To browse different top-up amounts, swipe left or right until the desired amount appears in the center of the screen.
Tap the "Top-Up" button at the bottom of the screen to complete the process.
Depending on the bank issuing the card, an authentication process may be required (e.g., SMS verification, mobile banking app approval, etc.). This varies by bank and depends on the security settings defined by the user in their e-banking account.
If you encounter any issues, please contact us or your bank for assistance.
Once the top-up process is complete, a confirmation message will appear, and the wallet balance will be updated accordingly.
How can I view my transaction history?
You can access all your past transactions by tapping the menu icon at the top right of the main menu and selecting "Parking", or by tapping the "Parking" button on the app's home screen. Then, select "Ticket History".
Each transaction is displayed as a separate card with all the necessary details. You also have the option to download and save the receipt for your parking ticket purchase or wallet top-up by tapping the attached .pdf file of the transaction.
What should I do if I cannot top up my e-wallet?
If the top-up process fails, please check that your registered card has sufficient balance for the transaction, and that you have an active internet connection (mobile data or Wi-Fi) to allow the app to access the internet and complete the transaction.
If you are unable to save your card in the app, it may be due to incomplete steps during the card registration process, Internet connection issues, or bank-related restrictions preventing the transaction.
It is also essential that the authentication process required by your bank is successfully completed to finalize the transaction. This process depends on the authentication method set by your bank (e.g., SMS code, in-app confirmation via e-banking).
If you experience difficulties or need assistance, you can always contact the Novoville Technical Support Team at +30 2130 333 929 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be happy to guide you through the process step by step.
Why is the app detecting a different parking location?
The app may sometimes display your location inaccurately on the map. This can happen due to poor internet connectivity, causing the map to show the last detected location instead of your current one. You can manually correct your location by either entering the address or moving the pin on the map.
Additionally, when launching the app for the first time, you will be asked to grant location access via your device’s GPS. Allowing this permission enables the app to automatically detect your location and pinpoint it on the map.
If you deny location access, the app will not be able to automatically locate you, and you will have to enter your parking location manually, which may lead to errors and potential fines.
For accurate parking experience, we highly recommend allowing the app to detect your real-time location and always checking/verifying that the selected parking location matches your actual parking location.
Why did I receive a violation fine despite having a valid parking ticket?
There are cases where parking violations are issued to drivers, often due to incorrect use of the app. Some of the most common reasons include:
* Insufficient balance in the app's e-wallet, preventing the activation of a new parking ticket.
* Activating a ticket for a shorter duration than the actual parking time. If the vehicle remains parked after the ticket expires, a fine will be issued.
* The user has only topped up their e-wallet but has not activated a parking ticket. Topping up the e-wallet does not automatically generate a parking ticket, and users must follow the additional required steps for activation.
* No active internet connection at the time of ticket activation. A stable Wi-Fi or mobile data connection is necessary for the app to detect the user's location and process the ticket activation.
* Failure to confirm ticket activation. Even if the user selects the parking duration, enters the license plate number, and the parking space number, they must tap the "Activate" button at the bottom of the screen to complete the process.
* The parking location at the time of ticket activation does not match the actual location of the vehicle or the vehicle is parked in an unauthorised parking space.
Can I get a refund if I cancel my parking ticket?
If you decide to cancel a parking ticket that has already been activated, the amount deducted from your e-wallet cannot be refunded, except in cases of a significant reason or a technical issue.
In any case, you can contact the Novoville Technical Support Team at +30 2130 333 929 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. to receive all the necessary information.
Can I get a refund for my e-wallet top-up?
Once you have topped up your e-wallet, a refund is only possible if there is a valid reason and the funds have not been used to activate a parking ticket.
In any case, please contact the Novoville Technical Support Team at 2130 333 929 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can assess whether the transaction meets the refund criteria and proceed with the process.
How can I confirm if I am in a controlled parking zone?
Drivers can check at any time whether they are in a controlled parking zone by looking for the designated informational signs on the street where they wish to park. These signs indicate the boundaries of the controlled parking areas.
How can I purchase a parking ticket without a mobile phone?
Tickets can be purchased at authorized Physical Points of Sale equipped with POS terminals. Payment can be made using cash or a credit/debit card. See the locations of the Physical Points of Sale here